Support#
We want you to have a lovely experience with our products. If you have any questions or run into any problems, please contact us and we'll do what we can.
We also have a lovely community of artists & makers on our Discord server. Come hang out!
Finally, if you're comfortable with GitHub you can always file an issue or even send us pull requests.
Product manuals and resources#
| Product | user guide | resources | |
|---|---|---|---|
| Big Honking Button | honk.wntr.dev | source | issues |
| Castor & Pollux | gemini.wntr.dev | source | issues |
| Helium | helium.wntr.dev | source | issues |
| Hydrogen | hydrogen.wntr.dev | source | issues |
| Micronova | micronova.wntr.dev | source | issues |
| Neptune | neptune.wntr.dev | source | issues |
| Sol | sol.wntr.dev | source | issues |
| Speak to Me | speak.wntr.dev | source | issues |
The source files for each module are linked at the end of their respective user guides. Additionally, you can find all of the source files on our GitHub. If you’re having trouble finding what you’re looking for, reach out. Please keep in mind the licenses associated with hardware designs and software, and note that the licenses do not grant permission to use Winterbloom’s name, branding, and logo.
Returns, warranty, and repairs#
Despite shutting down hardware production, we will still honor warranty and repairs indefinitely. If you experience any issues with your module, please contact us
We will happily accept returns within 30 days for unused items. We’ll generally ask you to pay return shipping. Contact us to get the returns process started.
If you receive a module that does not work, please contact us immediately. Modules purchased from Winterbloom have a warranty of six months from the date of purchase. This warranty covers any manufacturing defects in the module. It does not cover damage from due to incorrect handling, storage, or power, overvoltage events, or modifications.
Modules returned under warranty will either be refunded, replaced, or repaired at our discretion. You will be responsible for the cost of returning the module to Winterbloom.
Because Eurorack has a vast number of possible combinations of power supplies, modules, cases, and accessories, it is impossible for us to guarantee compatibility with every possible configuration. We make a reasonable effort to test modules with several power supplies, cases, and other modules.
We encourage tinkering, however, we will not refund, repair, or replace any products that have been modified.
Get in touch#
Got a question? A concern? Something nice to say? The best way to reach us is via email:
We'll do our best to get back to you as soon as possible, however, if you send us hate mail we'll do our best to never get back to you.
If you'd like to send us some old-fashioned mail (rumor has it that Thea really likes postcards), here's our mailing address: